Complaints and Dispute Resolution
How to raise a service complaint and how Zenith Academia reviews concerns about agreed work.
1. Raising a complaint
Contact Zenith Academia through the website contact form or official WhatsApp route. Describe the project, agreed scope, relevant dates, and the issue. Include only information reasonably necessary for review.
2. Review process
We will review the written quotation, communications, deliverables, and relevant payment or milestone records fairly. We will explain any clarification needed and communicate the proposed response. A complaint will not be rejected merely because it is inconvenient or because a third party is involved.
3. Remedy and delivery
Where the company has not delivered an agreed obligation, we will consider appropriate completion, correction, or refund under the agreement and Refund Policy. Third-party editorial decisions do not remove responsibility for work Zenith Academia expressly agreed to provide.
4. Escalation
If the concern remains unresolved, the parties may discuss a mutually acceptable resolution or use a process available under the written agreement and applicable law. Specific deadlines and external complaint channels depend on the applicable process.
5. Records and privacy
Complaint information is used to investigate, communicate, and maintain appropriate records, subject to the Privacy and Confidentiality Policies.
Related policies and contact
Review the Privacy Policy, Terms and Conditions, Refund Policy, Confidentiality Policy, Information Security Policy, Research Data Protection Policy, Intellectual Property Policy, Complaints Policy, Third-Party Services Disclaimer, and Service Delivery Policy.
For a question or concern, use our contact form or official WhatsApp route. No email address is published.